ISSUE 048 · SATURDAY, OCT 16, 2021
Home/Retail Beat/Zara

Zara

On the record

Fast-fashion apparel

Retail BeatArteixo, ESzara.com
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The record

3,162 dispatches on file

Advait ChavanOn the record
Filed Sep 24, 2021
4 / 5

Sale bin gold

Slaps.

Yash AwasthiOn the record
Filed Sep 24, 2021
3 / 5

Good price, slow boat

The jacket slaps for the price, the matching bag feels like a toy from a cereal box.

Ananya RamanOn the record
Filed Sep 24, 2021
5 / 5

10/10 reorder

honestly didn't expect much at this price point but the stitching is clean and the lining didn't bunch after two washes

Shilpa RaoOn the record
Filed Sep 23, 2021
5 / 5

Packaging done right

Price dropped 12 bucks a week after I bought it and they refunded the difference without me asking... wild.

Meera KapoorOn the record
Filed Sep 23, 2021
5 / 5

Checkout in 40 seconds

Returned a pair of jeans on Prime Day and the refund hit my card before I even got home from the drop-off.

Mahi GanesanOn the record
Filed Sep 22, 2021
4 / 5

Hoodie has real pockets

Mid-tier price, top-tier fit. Customer service answered in 4 minutes on a Sunday night, which, come on.

Sneha Chauhan
Filed Sep 22, 2021
4 / 5

Price match no fuss

Made my week lol. Opened the box and the sweater actually looked like the photos, no weird lighting trick or saggy knit.

Vikram MahajanOn the record
Filed Sep 21, 2021
5 / 5

Coming back for more

Tracking updated every few hours so I wasn't refreshing like a maniac at my door. honestly didn't expect much at this price point but the stitching is clean and the lining didn't bunch after two washes

Deepika Srivastava
Filed Sep 21, 2021
4 / 5

Hira saved me 15 bucks

the woman on the chat, Zara, found me a coupon code i didnt even know existed and shaved another 15 off

Rajesh ShahOn the record
Filed Sep 20, 2021
5 / 5

No markup pain

No shipping surprise this time, the number at checkout matched the number on my card, revolutionary. Had a question about a stain on the suede boots and they sent a care kit for free, no haggling.

Pallavi RastogiOn the record
Filed Sep 20, 2021
5 / 5

Worth every penny

the chunky loafers ran a half size small so i sized up and they're the most comfy shoes i own now, zero break in Delivery guy left it in the actual safe spot I picked instead of the middle of the driveway for once. Scored a jacket in the final-sale bin for $34 and three people stopped me to ask where it was from.

Manoj Sarkar
Filed Sep 19, 2021
4 / 5

Low-key floored

Picked up two tees and a hoodie for under 60 and the hoodie has pockets deep enough for my phone, keys, and a snack. Slaps.

Vandana Deshpande
Filed Sep 19, 2021
4 / 5

Fit tts, finally

Legit obsessed.

Sanjay AgrawalOn the record
Filed Sep 18, 2021
4 / 5

Shipping didn't gouge me

order landed in 3 days flat with a hand-written thank-you note tucked under the tissue paper, who does that anymore Shocked how good the fabric feels for the money, like it's got weight to it. Got a birthday discount I forgot I signed up for, saved me $22 on the kettle I'd been eyeing since July.

Saanvi VermaOn the record
Filed Sep 18, 2021
5 / 5

Legit.

Shocked how good the fabric feels for the money, like it's got weight to it.

Harish KhuranaOn the record
Filed Sep 18, 2021
5 / 5

Made my week

Fit was perfect out of the bag, no need to wash and pray. Checkout took maybe 40 seconds with Apple Pay, no account nonsense, no newsletter trap.

Tara BoseOn the record
Filed Sep 17, 2021
4 / 5

Return was painless

Had a question about a stain on the suede boots and they sent a care kit for free, no haggling. Mid-tier price, top-tier fit.

Rakesh SubramanianOn the record
Filed Sep 17, 2021
5 / 5

Stellar for the price

Sizing chart was dead accurate for once, the medium fit tts and I'm usually stuck between. Legit obsessed. Mid-tier price, top-tier fit.

Paula Herrera
Filed Sep 16, 2021
4 / 5

Sale bin gold

Customer service answered in 4 minutes on a Sunday night, which, come on. Got a birthday discount I forgot I signed up for, saved me $22 on the kettle I'd been eyeing since July.

Gonzalo Calderón
Filed Sep 16, 2021
2 / 5

Just garbage

Return label cost $12 which they never mentioned at checkout, so my $34 refund turned into $22 real quick.

Zachary GalloOn the record
Filed Sep 15, 2021
5 / 5

10/10 reorder

the quality for £28 is kind of insane, feels like something i'd pay triple for in a mall

Jessica BrooksOn the record
Filed Sep 15, 2021
5 / 5

Packaging done right

Shipping was free over $35 which honestly saved me from checkout rage.

Katherine JohnsonOn the record
Filed Sep 14, 2021
4 / 5

Checkout in 40 seconds

Scored a jacket in the final-sale bin for $34 and three people stopped me to ask where it was from. Sizing chart was dead accurate for once, the medium fit tts and I'm usually stuck between.

Janice MurrayOn the record
Filed Sep 14, 2021
3 / 5

Mixed bag honestly

Decent. They shipped the wrong color and offered 10% off to keep it which, sure, I'll take the discount but come on.

Salvatore ParkerOn the record
Filed Sep 13, 2021
4 / 5

Price match no fuss

10/10 would raid the sale section again. definately coming back for the winter drop, bookmarked already Customer service answered in 4 minutes on a Sunday night, which, come on.

Daniel HorowitzOn the record
Filed Sep 13, 2021
5 / 5

Coming back for more

Opened the box and the sweater actually looked like the photos, no weird lighting trick or saggy knit. the woman on the chat, Zara, found me a coupon code i didnt even know existed and shaved another 15 off

Alexander Henderson
Filed Sep 12, 2021
4 / 5

Hira saved me 15 bucks

Grabbed the puffer at $36 shipped marked down from $120 and it's warmer than my old one that cost triple. Fit was perfect out of the bag, no need to wash and pray.

Dylan WalkerOn the record
Filed Sep 12, 2021
4 / 5

No markup pain

Returns are prepaid and the drop-off was a corner store two blocks away.

Amy ContiOn the record
Filed Sep 12, 2021
5 / 5

Worth every penny

Checkout took maybe 40 seconds with Apple Pay, no account nonsense, no newsletter trap. Second order this month and both times the packaging was recyclable which my building actually picks up. Returned a pair of jeans on Prime Day and the refund hit my card before I even got home from the drop-off.

Andrea WoodOn the record
Filed Sep 11, 2021
4 / 5

Low-key floored

Second order this month and both times the packaging was recyclable which my building actually picks up.

Preeti LahiriOn the record
Filed Sep 11, 2021
5 / 5

Fit tts, finally

Slaps.

Shan HaoOn the record
Filed Sep 10, 2021
5 / 5

Shipping didn't gouge me

definately coming back for the winter drop, bookmarked already

Rhea SinhaOn the record
Filed Sep 10, 2021
4 / 5

Legit.

honestly didn't expect much at this price point but the stitching is clean and the lining didn't bunch after two washes Returns are prepaid and the drop-off was a corner store two blocks away. the quality for £28 is kind of insane, feels like something i'd pay triple for in a mall

Riya SinghOn the record
Filed Sep 9, 2021
4 / 5

Made my week

Price dropped 12 bucks a week after I bought it and they refunded the difference without me asking... wild. Returned a pair of jeans on Prime Day and the refund hit my card before I even got home from the drop-off.

Rahul Pathak
Filed Sep 9, 2021
5 / 5

Return was painless

Returned a pair of jeans on Prime Day and the refund hit my card before I even got home from the drop-off. Picked up two tees and a hoodie for under 60 and the hoodie has pockets deep enough for my phone, keys, and a snack.

Anjali Bhattacharya
Filed Sep 8, 2021
2 / 5

Not worth the markup

burned $89 and all I got was a stiff email saying my claim was "not eligible" with no explanation attached Order got split into three shipments without asking me, one still hasn't arrived and the chat bot keeps looping me.

Suresh NatarajanOn the record
Filed Sep 8, 2021
5 / 5

Sale bin gold

Made my week lol. Opened the box and the sweater actually looked like the photos, no weird lighting trick or saggy knit.

Nandini MittalOn the record
Filed Sep 7, 2021
5 / 5

Quality shocked me

Tracking updated every few hours so I wasn't refreshing like a maniac at my door.

Deepak SharmaOn the record
Filed Sep 7, 2021
5 / 5

10/10 reorder

the woman on the chat, Zara, found me a coupon code i didnt even know existed and shaved another 15 off

Sunita Suri
Filed Sep 6, 2021
2 / 5

Just garbage

Thier tracking page lied to me for six days straight saying out for delivery when the package hadn't even left the warehouse. Opened a ticket on the 2nd, closed by them on the 9th with no reply, reopened it, same thing happened again. Charged me twice, saw it on my card the next morning, took four emails to get the duplicate reversed.

Lisa Collins
Filed Sep 6, 2021
5 / 5

Checkout in 40 seconds

the chunky loafers ran a half size small so i sized up and they're the most comfy shoes i own now, zero break in Delivery guy left it in the actual safe spot I picked instead of the middle of the driveway for once. Scored a jacket in the final-sale bin for $34 and three people stopped me to ask where it was from.

Debra O'BrienOn the record
Filed Sep 6, 2021
4 / 5

Hoodie has real pockets

Picked up two tees and a hoodie for under 60 and the hoodie has pockets deep enough for my phone, keys, and a snack. Slaps.

Abigail FisherOn the record
Filed Sep 5, 2021
5 / 5

Price match no fuss

Legit obsessed.

Nico AllenOn the record
Filed Sep 5, 2021
5 / 5

Coming back for more

order landed in 3 days flat with a hand-written thank-you note tucked under the tissue paper, who does that anymore

Mark SchneiderOn the record
Filed Sep 4, 2021
5 / 5

Hira saved me 15 bucks

Shocked how good the fabric feels for the money, like it's got weight to it. Shipping was free over $35 which honestly saved me from checkout rage. the woman on the chat, Zara, found me a coupon code i didnt even know existed and shaved another 15 off

Jack BennettOn the record
Filed Sep 4, 2021
5 / 5

No markup pain

Fit was perfect out of the bag, no need to wash and pray. Checkout took maybe 40 seconds with Apple Pay, no account nonsense, no newsletter trap. Returns are prepaid and the drop-off was a corner store two blocks away.

Mary JonesOn the record
Filed Sep 3, 2021
5 / 5

Worth every penny

Had a question about a stain on the suede boots and they sent a care kit for free, no haggling. Mid-tier price, top-tier fit.

Shirley OwensOn the record
Filed Sep 3, 2021
4 / 5

Low-key floored

Sizing chart was dead accurate for once, the medium fit tts and I'm usually stuck between. Legit obsessed. Mid-tier price, top-tier fit.

Cheryl Stewart
Filed Sep 2, 2021
2 / 5

Shipping ate the deal

Honestly feels like a dropship, same item on alibaba for about four bucks, I checked. Had to pay customs on top of shipping which was never flagged at purchase, another $31 surprise at the door. Avoid at all costs if you actually need the thing by a date, mine was two weeks late with zero updates.

Jane O'ConnorOn the record
Filed Sep 2, 2021
4 / 5

Shipping didn't gouge me

Got a birthday discount I forgot I signed up for, saved me $22 on the kettle I'd been eyeing since July.