Liam ShawOn the record
Filed Aug 29, 2021
5 / 5
Approved same day
I called about a weird $8.50 fee and the rep just reversed it, no fight, no manager escalation nothing. Switched from my old bank in July and I'm honestly mad I waited this long lol.
I called about a weird $8.50 fee and the rep just reversed it, no fight, no manager escalation nothing. Switched from my old bank in July and I'm honestly mad I waited this long lol.
Rates on the HYSA bumped to 4.3% this month and nobody tried to hide it in fine print.
App is clean, no popups trying to sell me a credit card every time I check my balance. signed up on a Wednesday and the welcome bonus hit by Friday, no jumping through hoops.
the app flagged a charge I didn't make at a gas station in Ohio and had a new card at my door Tuesday.
They refunded a double charge from the taxi without me even having to upload a receipt.
The branch on 5th was actually open at 6pm and the manager stayed late to notarize my docs. The chat agent definately knew what she was doing, fixed my joint account access in under 10 min.
Transferred $4,200 to my mom on a Sunday night and it landed before she woke up, no sketchy hold.
Mobile check deposit worked on the first try with my cracked phone camera, miracle. Great. No minimum balance, no monthly fee, I pay zero to use my own money which is wild.
Travel insurance paid out $1,840 for a cancelled flight within a week, I almost fell over. Closing on the house happened 9 days early because the loan officer actually answered emails.
The woman at the counter, I think her name was Lara, stayed past close to help me with a stop payment.
deposit cleared same day instead of the 3-5 business days nonsense I'm used to.
Had my identity stolen month-end and the fraud team called me, not the other way around. Zelle to my brother in Dallas was instant and free, meanwhile my old bank charged $3 for the privilege. Switched from my old bank in July and I'm honestly mad I waited this long lol.
Credit limit increase came through automatically after 6 months of on-time payments, no application.
The chatbot is useless and the human it hands you off to has to ask every question again from zero.
Zelle to my brother in Dallas was instant and free, meanwhile my old bank charged $3 for the privilege. Had my identity stolen month-end and the fraud team called me, not the other way around. I called about a weird $8.50 fee and the rep just reversed it, no fight, no manager escalation nothing.
They waived the wire transfer fee because I'm a long-time customer, didn't even have to ask twice.
APR came in at 6.1 which my credit union couldn't touch and the paperwork was done by Thursday.
Closing on the house happened 9 days early because the loan officer actually answered emails. Travel insurance paid out $1,840 for a cancelled flight within a week, I almost fell over.
Great.
Was expecting the usual runaround but the woman I spoke to, Marisol, actually knew her stuff.
The chat agent definately knew what she was doing, fixed my joint account access in under 10 min. The branch on 5th was actually open at 6pm and the manager stayed late to notarize my docs.
No minimum balance, no monthly fee, I pay zero to use my own money which is wild.
Got approved for the auto loan in like 12 minutes at the loans desk, the agent was shook. the app flagged a charge I didn't make at a gas station in Ohio and had a new card at my door Tuesday. Travel insurance paid out $1,840 for a cancelled flight within a week, I almost fell over.
signed up on a Wednesday and the welcome bonus hit by Friday, no jumping through hoops. App is clean, no popups trying to sell me a credit card every time I check my balance.
Dispute on a $120 subscription I never signed up for was resolved in 48 hours, money back. Rates on the HYSA bumped to 4.3% this month and nobody tried to hide it in fine print.
Switched from my old bank in July and I'm honestly mad I waited this long lol. I called about a weird $8.50 fee and the rep just reversed it, no fight, no manager escalation nothing. Had my identity stolen month-end and the fraud team called me, not the other way around.
Lost my debit card on vacation and had a replacement at the hotel the next morning. Got pre-approved for the mortgage in a day and the rate lock held even when markets moved.
Got pre-approved for the mortgage in a day and the rate lock held even when markets moved. Lost my debit card on vacation and had a replacement at the hotel the next morning.
I called about a weird $8.50 fee and the rep just reversed it, no fight, no manager escalation nothing. Switched from my old bank in July and I'm honestly mad I waited this long lol.
Rates on the HYSA bumped to 4.3% this month and nobody tried to hide it in fine print. Dispute on a $120 subscription I never signed up for was resolved in 48 hours, money back.
App is clean, no popups trying to sell me a credit card every time I check my balance.
the app flagged a charge I didn't make at a gas station in Ohio and had a new card at my door Tuesday.
They refunded a double charge from the taxi without me even having to upload a receipt.
The branch on 5th was actually open at 6pm and the manager stayed late to notarize my docs. The chat agent definately knew what she was doing, fixed my joint account access in under 10 min.
Transferred $4,200 to my mom on a Sunday night and it landed before she woke up, no sketchy hold. Was expecting the usual runaround but the woman I spoke to, Marisol, actually knew her stuff. The chat agent definately knew what she was doing, fixed my joint account access in under 10 min.
Mobile check deposit worked on the first try with my cracked phone camera, miracle.
Travel insurance paid out $1,840 for a cancelled flight within a week, I almost fell over.
The woman at the counter, I think her name was Lara, stayed past close to help me with a stop payment. APR came in at 6.1 which my credit union couldn't touch and the paperwork was done by Thursday. signed up on a Wednesday and the welcome bonus hit by Friday, no jumping through hoops.
Promised 1.9% APY in the mailer, actual rate was 0.42%, read the fine print kids.
Had my identity stolen month-end and the fraud team called me, not the other way around. Zelle to my brother in Dallas was instant and free, meanwhile my old bank charged $3 for the privilege. Switched from my old bank in July and I'm honestly mad I waited this long lol.
App is okay, website is better, thier chat bot is useless and loops you forever before letting you talk to a human. Rewards program is okay if you redeem for statement credit but travel redemptions are a scam, like 0.6 cents per point scam. Loan rate was okay, not amazing, and the loan officer named Marcus was helpful but the underwriting took 11 days when they promised 5.
My overdraft got waived twice this year because I asked nicely, try that at a big bank haha.
The chatbot is useless and the human it hands you off to has to ask every question again from zero.
They waived the wire transfer fee because I'm a long-time customer, didn't even have to ask twice.
APR came in at 6.1 which my credit union couldn't touch and the paperwork was done by Thursday.
Closing on the house happened 9 days early because the loan officer actually answered emails.
Great. Mobile check deposit worked on the first try with my cracked phone camera, miracle. They refunded a double charge from the taxi without me even having to upload a receipt.
Was expecting the usual runaround but the woman I spoke to, Marisol, actually knew her stuff.
The chat agent definately knew what she was doing, fixed my joint account access in under 10 min. The branch on 5th was actually open at 6pm and the manager stayed late to notarize my docs.
No minimum balance, no monthly fee, I pay zero to use my own money which is wild.