Song Zou
Filed Jul 22, 2021
3 / 5
Would buy again, maybe
spent $120 and got $70 worth of stuff and $50 worth of regret I'll give them this, their app is easy and the sales are legit, but good luck returning anything without a fight.
spent $120 and got $70 worth of stuff and $50 worth of regret I'll give them this, their app is easy and the sales are legit, but good luck returning anything without a fight.
Second order this month and both times the packaging was recyclable which my building actually picks up. Made my week lol.
Avoid at all costs if you actually need the thing by a date, mine was two weeks late with zero updates. burned $89 and all I got was a stiff email saying my claim was "not eligible" with no explanation attached Opened a ticket on the 2nd, closed by them on the 9th with no reply, reopened it, same thing happened again.
definately coming back for the winter drop, bookmarked already the woman on the chat, Zara, found me a coupon code i didnt even know existed and shaved another 15 off
$120 for a jacket that smells like it was stored next to gasoline, had to wash it twice before I could even try it on.
Price dropped 12 bucks a week after I bought it and they refunded the difference without me asking... wild.
Returned a pair of jeans on Prime Day and the refund hit my card before I even got home from the drop-off.
Mid-tier price, top-tier fit. Legit obsessed.
Mid. The jacket slaps for the price, the matching bag feels like a toy from a cereal box.
Tracking updated every few hours so I wasn't refreshing like a maniac at my door. Shocked how good the fabric feels for the money, like it's got weight to it.
the woman on the chat, Zara, found me a coupon code i didnt even know existed and shaved another 15 off
No shipping surprise this time, the number at checkout matched the number on my card, revolutionary.
the chunky loafers ran a half size small so i sized up and they're the most comfy shoes i own now, zero break in Sizing chart was dead accurate for once, the medium fit tts and I'm usually stuck between.
Picked up two tees and a hoodie for under 60 and the hoodie has pockets deep enough for my phone, keys, and a snack. Customer service answered in 4 minutes on a Sunday night, which, come on. No shipping surprise this time, the number at checkout matched the number on my card, revolutionary.
Ordered a size L, recieved a size S with the L tag stapled over the S tag, make it make sense. Fine print says final sale on anything over 40% off and that was buried three menus deep, lost $68.
order landed in 3 days flat with a hand-written thank-you note tucked under the tissue paper, who does that anymore
Shocked how good the fabric feels for the money, like it's got weight to it. Shipping was free over $35 which honestly saved me from checkout rage.
Fit was perfect out of the bag, no need to wash and pray. Scored a jacket in the final-sale bin for $34 and three people stopped me to ask where it was from.
Had a question about a stain on the suede boots and they sent a care kit for free, no haggling.
Sizing chart was dead accurate for once, the medium fit tts and I'm usually stuck between. 10/10 would raid the sale section again.
Customer service answered in 4 minutes on a Sunday night, which, come on. Opened the box and the sweater actually looked like the photos, no weird lighting trick or saggy knit.
Got a birthday discount I forgot I signed up for, saved me $22 on the kettle I'd been eyeing since July. Grabbed the puffer at $36 shipped marked down from $120 and it's warmer than my old one that cost triple.
the quality for £28 is kind of insane, feels like something i'd pay triple for in a mall Returns are prepaid and the drop-off was a corner store two blocks away.
Thier tracking page lied to me for six days straight saying out for delivery when the package hadn't even left the warehouse. $120 for a jacket that smells like it was stored next to gasoline, had to wash it twice before I could even try it on. Had to pay customs on top of shipping which was never flagged at purchase, another $31 surprise at the door.
Scored a jacket in the final-sale bin for $34 and three people stopped me to ask where it was from.
The color on screen was a warm sand, what showed up was baby poop green, no exaggeration. Mid.
10/10 would raid the sale section again.
Opened the box and the sweater actually looked like the photos, no weird lighting trick or saggy knit. honestly didn't expect much at this price point but the stitching is clean and the lining didn't bunch after two washes definately coming back for the winter drop, bookmarked already
Grabbed the puffer at $36 shipped marked down from $120 and it's warmer than my old one that cost triple. Price dropped 12 bucks a week after I bought it and they refunded the difference without me asking... wild.
Returns are prepaid and the drop-off was a corner store two blocks away.
Checkout took maybe 40 seconds with Apple Pay, no account nonsense, no newsletter trap. Mid-tier price, top-tier fit. the chunky loafers ran a half size small so i sized up and they're the most comfy shoes i own now, zero break in
Second order this month and both times the packaging was recyclable which my building actually picks up. Made my week lol.
Slaps. Tracking updated every few hours so I wasn't refreshing like a maniac at my door.
definately coming back for the winter drop, bookmarked already the woman on the chat, Zara, found me a coupon code i didnt even know existed and shaved another 15 off Got a birthday discount I forgot I signed up for, saved me $22 on the kettle I'd been eyeing since July.
honestly didn't expect much at this price point but the stitching is clean and the lining didn't bunch after two washes No shipping surprise this time, the number at checkout matched the number on my card, revolutionary.
Price dropped 12 bucks a week after I bought it and they refunded the difference without me asking... wild.
Returned a pair of jeans on Prime Day and the refund hit my card before I even got home from the drop-off.
Fine print says final sale on anything over 40% off and that was buried three menus deep, lost $68. Nope.
Made my week lol. order landed in 3 days flat with a hand-written thank-you note tucked under the tissue paper, who does that anymore
Tracking updated every few hours so I wasn't refreshing like a maniac at my door.
the woman on the chat, Zara, found me a coupon code i didnt even know existed and shaved another 15 off Fit was perfect out of the bag, no need to wash and pray.
customer service rep hung up on me after telling me to hold on while she checked something, called back and got a new person who had no notes
the chunky loafers ran a half size small so i sized up and they're the most comfy shoes i own now, zero break in
Picked up two tees and a hoodie for under 60 and the hoodie has pockets deep enough for my phone, keys, and a snack.
Alot of the reviews made this sound amazing and it's just... okay, not bad, not great, just there. Shipping promised 3 days, arrived day 9, box was crushed but the stuff inside was fine so whatever.
order landed in 3 days flat with a hand-written thank-you note tucked under the tissue paper, who does that anymore the quality for £28 is kind of insane, feels like something i'd pay triple for in a mall
Shocked how good the fabric feels for the money, like it's got weight to it. Shipping was free over $35 which honestly saved me from checkout rage.
Fit was perfect out of the bag, no need to wash and pray.
Had a question about a stain on the suede boots and they sent a care kit for free, no haggling.
Chatted with support for 22 minutes on Black Friday and the woman, Omara, told me to just reorder it at full price lol. the listing photo and the actual thing are not the same product idk how that's legal