ISSUE 048 · SATURDAY, OCT 16, 2021
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Uber

On the record

Rides, rentals and food on demand

Travel DeskSan Francisco, USuber.com
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The record

258 dispatches on file

Amelia Morgan
Filed Aug 23, 2021
5 / 5

Legit.

The $920 pkg looked sus but ended up being the real deal. dont sleep on it. booked twice, same price, same chill vibe. the app just works.

Dara ChapmanOn the record
Filed Aug 18, 2021
5 / 5

finally a smooth one

The Sunday red-eye was quiet and I slept the whole way through. who even am I. I keep telling friends about this one. ugh I sound like an ad but I don't care.

Liam FitzgeraldOn the record
Filed Aug 12, 2021
2 / 5

Hotel smelled like mildew

The cheap fare turned into double the charge after seat and bag fees.

Reuben HarrisonOn the record
Filed Aug 7, 2021
5 / 5

small team big heart

Tiny thing but the welcome drink hit different after a long day.

Daniel Watts
Filed Aug 1, 2021
3 / 5

Got there, eventually.

Landed two hours late last Monday and they handed out water bottles, so points for effort I guess. Got us there in the end but we lost half the morning waiting on a gate agent who wouldn't look up.

Leo BurkeOn the record
Filed Jul 26, 2021
5 / 5

pleasantly surprised

Honestly expected a nightmare and got a dream. Easiest refund I've ever gotten and I didn't even have to ask twice.

Imogen BakerOn the record
Filed Jul 21, 2021
5 / 5

the app actually works

Mid trip? Nope. Best one yet tbh. The Sunday red-eye was quiet and I slept the whole way through. who even am I.

Catriona RussellOn the record
Filed Jul 15, 2021
5 / 5

the view though

10/10, no notes. Would do it again tomorrow and the week after. Legit the smoothest check-in I've had in ages.

Orla Daly
Filed Jul 9, 2021
2 / 5

Save your money

Paid a premium price and the shuttle never showed, had to grab a cab myself. They cancelled a holiday-week flight at 3am and didn't offer a hotel voucher.

Matilda Davis
Filed Jul 4, 2021
2 / 5

Felt scammed tbh

Trash service, trash airline.

Christopher Price
Filed Jun 28, 2021
1 / 5

Nope.

ugh, I waited forty minutes on hold just to be told to email support instead. I booked becuase the price looked honest, then the fees doubled at the counter.

Abigail MulliganOn the record
Filed Jun 22, 2021
4 / 5

Wow.

Oluf called me back on a Wednesday noon to confirm my upgrade. a real human, shocking.

Payton Ferguson
Filed Jun 17, 2021
3 / 5

Mid.

Mid.

Parker Hill
Filed Jun 11, 2021
2 / 5

Burned by a cancellation

Fine, I guess, if you like being on hold.

Thomas Grimm
Filed Jun 5, 2021
2 / 5

Not worth the hassle

I haven't seen a refund alot of weeks later and support has gone quiet.

Lara Heinrich
Filed May 31, 2021
2 / 5

Hidden fees everywhere

The clerk at the desk shrugged and said the system was down, come back after lunch. The front desk apologized but the manager wouldn't come out to speak with me.

Martina RothOn the record
Filed May 25, 2021
4 / 5

quick support reply

Legit the smoothest check-in I've had in ages. Oluf called me back on a Wednesday noon to confirm my upgrade. a real human, shocking. Easiest refund I've ever gotten and I didn't even have to ask twice.

Christian KönigOn the record
Filed May 19, 2021
5 / 5

ten out of ten

Yves walked us to our room personally because the lift was out. who does that anymore.

Sarah WolfOn the record
Filed May 14, 2021
2 / 5

Awful trip, awful support

The cheap rate sounded fine untill I saw the resort fee tacked on at checkout.

Simone Schindler
Filed May 8, 2021
4 / 5

upgraded for free

£188 return and the flight landed early. idk what else you want from a Tuesday. The $920 pkg looked sus but ended up being the real deal. dont sleep on it.

Rose Moore
Filed May 2, 2021
3 / 5

Agent helped, kind of

Half decent, half annoying.

Emily CooperOn the record
Filed Apr 27, 2021
5 / 5

finally a smooth one

Simone's note on the pillow? Yeah I kept it. small thing, big win. best €64/night I've ever paid, no joke.

Rhys Howells
Filed Apr 21, 2021
4 / 5

Fine.

No hidden fees and no surprise charges. Just a good trip and a tired, happy me. Yves walked us to our room personally because the lift was out. who does that anymore. Legit the smoothest check-in I've had in ages.

Niall QuinnOn the record
Filed Apr 15, 2021
5 / 5

small team big heart

booked twice, same price, same chill vibe. the app just works.

Rory Scott
Filed Apr 10, 2021
1 / 5

Avoid.

idk why I trusted the reviews, the room smelled like a damp basement.

Mason Jenkins
Filed Apr 4, 2021
3 / 5

Fine.

Booked a Friday arrival and the seat recline was broken, got a $50 credit which is something I guess. Room was clean, bed alright, bathroom door wouldn't shut properly and nobody came to fix it after two calls.

Alfie MurrayOn the record
Filed Mar 29, 2021
5 / 5

the app actually works

didn't expect a free breakfast and got one. great start to the day. Simone's note on the pillow? Yeah I kept it. small thing, big win. Carmen at check-in bumped us to a sea-view room for free and I still can't stop smiling about it.

Oliver HillOn the record
Filed Mar 24, 2021
4 / 5

the view though

Showed up alot earlier than my ride needed and they still took me in without a word.

Bronwen BowenOn the record
Filed Mar 18, 2021
5 / 5

would book again

The $920 pkg looked sus but ended up being the real deal. dont sleep on it.

Sinead LynchOn the record
Filed Mar 12, 2021
3 / 5

Works if you push.

Not great, not awful.

Johanna HartmannOn the record
Filed Mar 7, 2021
5 / 5

no notes honestly

best €64/night I've ever paid, no joke. $44 shuttle in October felt like a steal and the lobby was dead empty at check-in.

Marlene Schneider
Filed Mar 1, 2021
1 / 5

App froze at checkout

I booked becuase the price looked honest, then the fees doubled at the counter.

Alexander Bachmann
Filed Feb 23, 2021
1 / 5

Zero stars if I could

The cheap fare turned into double the charge after seat and bag fees. Flight delayed four hours and the app kept pushing upsells instead of info. The transfer was a joke, the driver dropped us at the wrong hotel.

Lisa BuschOn the record
Filed Feb 18, 2021
4 / 5

best trip in years

Honestly expected a nightmare and got a dream.

Helene SchumacherOn the record
Filed Feb 12, 2021
4 / 5

red-eye bliss

Mid trip? Nope. Best one yet tbh.

Florian Hahn
Filed Feb 6, 2021
3 / 5

Rooms were tired.

The desk clerk was patient when I rebooked twice but the company dragged their feet on confirming anything.

Emily Schmitz
Filed Feb 1, 2021
4 / 5

quick support reply

Carmen at check-in bumped us to a sea-view room for free and I still can't stop smiling about it. Tiny thing but the welcome drink hit different after a long day. best €64/night I've ever paid, no joke.

Mathilda WagnerOn the record
Filed Jan 26, 2021
4 / 5

ten out of ten

First trip with them and definately not the last. Nia at the desk recieved my bags at 4am without a sigh. absolute hero.

Christoph AckermannOn the record
Filed Jan 20, 2021
5 / 5

cheap and lovely

I keep telling friends about this one. ugh I sound like an ad but I don't care. Honestly expected a nightmare and got a dream.

Clara ArnoldOn the record
Filed Jan 15, 2021
5 / 5

upgraded for free

Oluf called me back on a Wednesday noon to confirm my upgrade. a real human, shocking.

Brid Howell
Filed Jan 9, 2021
1 / 5

Trip was a disaster

ugh, I waited forty minutes on hold just to be told to email support instead.

Bella McCarthyOn the record
Filed Jan 3, 2021
4 / 5

finally a smooth one

Tom from their support actually picked up on the second ring and swapped my seat without charging me extra.

Daisy MartinOn the record
Filed Dec 29, 2020
5 / 5

Fine.

Easiest refund I've ever gotten and I didn't even have to ask twice. First trip with them and definately not the last. £89 train. Clean carriage. Quiet row. Slept.

Isla LlewellynOn the record
Filed Dec 23, 2020
3 / 5

Decent, with asterisks.

The agent tried, she really did, the policy wasn't on her side though — refund took eleven days to clear. Decent for the price, dont expect miracles at that rate though.

Tadhg DoyleOn the record
Filed Dec 18, 2020
5 / 5

money well spent

Legit the smoothest check-in I've had in ages.

Sean LewisOn the record
Filed Dec 12, 2020
5 / 5

pleasantly surprised

Yves walked us to our room personally because the lift was out. who does that anymore. didn't expect a free breakfast and got one. great start to the day.

Harrison HopkinsOn the record
Filed Dec 6, 2020
4 / 5

the app actually works

Nia at the desk recieved my bags at 4am without a sigh. absolute hero.

Edward O'Reilly
Filed Dec 1, 2020
2 / 5

Scam.

Flight delayed four hours and the app kept pushing upsells instead of info. The cheap fare turned into double the charge after seat and bag fees. Nope. Never doing this again.

Oscar HarrisOn the record
Filed Nov 25, 2020
5 / 5

would book again

The driver waited untill my flight landed even though I was two hours late. They answered on a Sunday night and still got me rebooked by Monday morning. Mid trip? Nope. Best one yet tbh.

Beatrice Bevan
Filed Nov 19, 2020
1 / 5

Felt scammed tbh

Haven't recieved a response in nine days. The receipt doesn't match what my card was charged, they're off by double digits somehow.