Neha IyengarOn the record
Filed Oct 5, 2021
5 / 5
Quality shocked me
Opened the box and the sweater actually looked like the photos, no weird lighting trick or saggy knit.
Opened the box and the sweater actually looked like the photos, no weird lighting trick or saggy knit.
Had to chase them on email twice before anyone acknowledged the missing item, eventually got it, lost a week. Got a solid pair of sneakers for $55 that I expected to be trash so bonus points there, but the laces snapped week two.
No shipping surprise this time, the number at checkout matched the number on my card, revolutionary.
Had a question about a stain on the suede boots and they sent a care kit for free, no haggling. Second order this month and both times the packaging was recyclable which my building actually picks up.
Delivery guy left it in the actual safe spot I picked instead of the middle of the driveway for once.
Slaps. Opened the box and the sweater actually looked like the photos, no weird lighting trick or saggy knit.
Shipping promised 3 days, arrived day 9, box was crushed but the stuff inside was fine so whatever. spent $120 and got $70 worth of stuff and $50 worth of regret Decent.
Shocked how good the fabric feels for the money, like it's got weight to it. Shipping was free over $35 which honestly saved me from checkout rage.
Shipping was free over $35 which honestly saved me from checkout rage. Returned a pair of jeans on Prime Day and the refund hit my card before I even got home from the drop-off. No shipping surprise this time, the number at checkout matched the number on my card, revolutionary.
Ordered a size L, recieved a size S with the L tag stapled over the S tag, make it make sense. Thier tracking page lied to me for six days straight saying out for delivery when the package hadn't even left the warehouse.
Mid-tier price, top-tier fit.
Legit obsessed.
Got a birthday discount I forgot I signed up for, saved me $22 on the kettle I'd been eyeing since July.
Grabbed the puffer at $36 shipped marked down from $120 and it's warmer than my old one that cost triple. No shipping surprise this time, the number at checkout matched the number on my card, revolutionary.
I've bought cheap stuff before but this is the first time something arrived literally broken in half. Markup is insane for what you get, I found the exact same thing on another site for $19 cheaper and it shipped faster.
the chunky loafers ran a half size small so i sized up and they're the most comfy shoes i own now, zero break in Mid-tier price, top-tier fit. Scored a jacket in the final-sale bin for $34 and three people stopped me to ask where it was from.
Sizing chart was dead accurate for once, the medium fit tts and I'm usually stuck between. Customer service answered in 4 minutes on a Sunday night, which, come on.
10/10 would raid the sale section again.
definately coming back for the winter drop, bookmarked already
the woman on the chat, Zara, found me a coupon code i didnt even know existed and shaved another 15 off
Fit was perfect out of the bag, no need to wash and pray. the chunky loafers ran a half size small so i sized up and they're the most comfy shoes i own now, zero break in
Scored a jacket in the final-sale bin for $34 and three people stopped me to ask where it was from. Delivery guy left it in the actual safe spot I picked instead of the middle of the driveway for once.
Second order this month and both times the packaging was recyclable which my building actually picks up. Made my week lol.
Made my week lol. Got a birthday discount I forgot I signed up for, saved me $22 on the kettle I'd been eyeing since July.
order landed in 3 days flat with a hand-written thank-you note tucked under the tissue paper, who does that anymore honestly didn't expect much at this price point but the stitching is clean and the lining didn't bunch after two washes
the quality for £28 is kind of insane, feels like something i'd pay triple for in a mall Fit was perfect out of the bag, no need to wash and pray.
Returns are prepaid and the drop-off was a corner store two blocks away. Checkout took maybe 40 seconds with Apple Pay, no account nonsense, no newsletter trap.
Returned a pair of jeans on Prime Day and the refund hit my card before I even got home from the drop-off. Picked up two tees and a hoodie for under 60 and the hoodie has pockets deep enough for my phone, keys, and a snack.
Picked up two tees and a hoodie for under 60 and the hoodie has pockets deep enough for my phone, keys, and a snack. 10/10 would raid the sale section again.
Customer service answered in 4 minutes on a Sunday night, which, come on. Tracking updated every few hours so I wasn't refreshing like a maniac at my door.
Got a solid pair of sneakers for $55 that I expected to be trash so bonus points there, but the laces snapped week two.
Promo code at checkout just silently didn't apply and I didn't catch it untill the confirmation email hit. Reviews on the product page are definately filtered because mine saying one star never showed up and that was three weeks ago.
No shipping surprise this time, the number at checkout matched the number on my card, revolutionary.
Had a question about a stain on the suede boots and they sent a care kit for free, no haggling. Second order this month and both times the packaging was recyclable which my building actually picks up. Returned a pair of jeans on Prime Day and the refund hit my card before I even got home from the drop-off.
Delivery guy left it in the actual safe spot I picked instead of the middle of the driveway for once. Legit obsessed. Returns are prepaid and the drop-off was a corner store two blocks away.
Slaps.
Tracking updated every few hours so I wasn't refreshing like a maniac at my door.
Shocked how good the fabric feels for the money, like it's got weight to it.
Shipping was free over $35 which honestly saved me from checkout rage.
Checkout took maybe 40 seconds with Apple Pay, no account nonsense, no newsletter trap. Sizing chart was dead accurate for once, the medium fit tts and I'm usually stuck between.
Mid-tier price, top-tier fit.
Legit obsessed. order landed in 3 days flat with a hand-written thank-you note tucked under the tissue paper, who does that anymore
Got a birthday discount I forgot I signed up for, saved me $22 on the kettle I'd been eyeing since July.
Grabbed the puffer at $36 shipped marked down from $120 and it's warmer than my old one that cost triple.
I've bought cheap stuff before but this is the first time something arrived literally broken in half. Markup is insane for what you get, I found the exact same thing on another site for $19 cheaper and it shipped faster.
the chunky loafers ran a half size small so i sized up and they're the most comfy shoes i own now, zero break in Mid-tier price, top-tier fit.
Sizing chart was dead accurate for once, the medium fit tts and I'm usually stuck between. Customer service answered in 4 minutes on a Sunday night, which, come on. Picked up two tees and a hoodie for under 60 and the hoodie has pockets deep enough for my phone, keys, and a snack.
10/10 would raid the sale section again. definately coming back for the winter drop, bookmarked already
definately coming back for the winter drop, bookmarked already
$120 for a jacket that smells like it was stored next to gasoline, had to wash it twice before I could even try it on. Return label cost $12 which they never mentioned at checkout, so my $34 refund turned into $22 real quick.