Ana HenriquesOn the record
Filed Jul 12, 2021
5 / 5
Fine.
Mid trip? Nope. Best one yet tbh.
Mid trip? Nope. Best one yet tbh.
10/10, no notes. Would do it again tomorrow and the week after. Legit the smoothest check-in I've had in ages. The Sunday red-eye was quiet and I slept the whole way through. who even am I.
The cheap rate sounded fine untill I saw the resort fee tacked on at checkout.
First trip with them and definately not the last. Nia at the desk recieved my bags at 4am without a sigh. absolute hero.
I keep telling friends about this one. ugh I sound like an ad but I don't care. Honestly expected a nightmare and got a dream.
Oluf called me back on a Wednesday noon to confirm my upgrade. a real human, shocking.
Avoid the red-eye option fr. Paid full price for a hotel that definately looked nothing like the pictures online.
Tom from their support actually picked up on the second ring and swapped my seat without charging me extra.
Easiest refund I've ever gotten and I didn't even have to ask twice. First trip with them and definately not the last.
They answered on a Sunday night and still got me rebooked by Monday morning. lol booked the $312 all-in deal on a whim and ended up having the best bank holiday of my life. $44 shuttle in October felt like a steal and the lobby was dead empty at check-in.
Haruka at the desk was great, the rest of their support kind of wasn't. alot of small annoyances added up, nothing huge but by day three I was counting the hours home.
Yves walked us to our room personally because the lift was out. who does that anymore. didn't expect a free breakfast and got one. great start to the day.
Nia at the desk recieved my bags at 4am without a sigh. absolute hero. Tom from their support actually picked up on the second ring and swapped my seat without charging me extra.
£188 return and the flight landed early. idk what else you want from a Tuesday. The $920 pkg looked sus but ended up being the real deal. dont sleep on it.
The driver waited untill my flight landed even though I was two hours late. They answered on a Sunday night and still got me rebooked by Monday morning. didn't expect a free breakfast and got one. great start to the day.
Simone's note on the pillow? Yeah I kept it. small thing, big win. best €64/night I've ever paid, no joke. They answered on a Sunday night and still got me rebooked by Monday morning.
No hidden fees and no surprise charges. Just a good trip and a tired, happy me.
booked twice, same price, same chill vibe. the app just works.
lol booked the $312 all-in deal on a whim and ended up having the best bank holiday of my life.
$44 shuttle in October felt like a steal and the lobby was dead empty at check-in.
idk why I trusted the reviews, the room smelled like a damp basement. Haven't recieved a response in nine days. The cheap fare turned into double the charge after seat and bag fees.
Showed up alot earlier than my ride needed and they still took me in without a word. Carmen at check-in bumped us to a sea-view room for free and I still can't stop smiling about it. Honestly expected a nightmare and got a dream.
The $920 pkg looked sus but ended up being the real deal. dont sleep on it. booked twice, same price, same chill vibe. the app just works.
The Sunday red-eye was quiet and I slept the whole way through. who even am I.
best €64/night I've ever paid, no joke. $44 shuttle in October felt like a steal and the lobby was dead empty at check-in. The $920 pkg looked sus but ended up being the real deal. dont sleep on it.
Tiny thing but the welcome drink hit different after a long day.
£89 train. Clean carriage. Quiet row. Slept.
Not great, not awful.
Mid trip? Nope. Best one yet tbh. The Sunday red-eye was quiet and I slept the whole way through. who even am I. Yui held our reservation when our connection got delayed. havent felt that looked after in years.
10/10, no notes. Would do it again tomorrow and the week after. Legit the smoothest check-in I've had in ages. The Sunday red-eye was quiet and I slept the whole way through. who even am I.
Carmen at check-in bumped us to a sea-view room for free and I still can't stop smiling about it.
alot of small annoyances added up, nothing huge but by day three I was counting the hours home. Haruka at the desk was great, the rest of their support kind of wasn't.
I keep telling friends about this one. ugh I sound like an ad but I don't care. Honestly expected a nightmare and got a dream.
The pool was closed and nobody mentioned it when I booked back in July. Mid at best, honestly disappointing.
The cheap fare turned into double the charge after seat and bag fees.
Tom from their support actually picked up on the second ring and swapped my seat without charging me extra. No hidden fees and no surprise charges. Just a good trip and a tired, happy me.
Easiest refund I've ever gotten and I didn't even have to ask twice.
They answered on a Sunday night and still got me rebooked by Monday morning.
The clerk at check-in said the booking was voided but couldn't explain why. I booked becuase the price looked honest, then the fees doubled at the counter. I haven't seen a refund alot of weeks later and support has gone quiet.
Yves walked us to our room personally because the lift was out. who does that anymore.
Decent for the price, dont expect miracles at that rate though. Four stars for the view, two for the service, idk how to rate that honestly. Mid.
£188 return and the flight landed early. idk what else you want from a Tuesday. The $920 pkg looked sus but ended up being the real deal. dont sleep on it. First trip with them and definately not the last.
The driver waited untill my flight landed even though I was two hours late.
Simone's note on the pillow? Yeah I kept it. small thing, big win. best €64/night I've ever paid, no joke. They answered on a Sunday night and still got me rebooked by Monday morning.
No hidden fees and no surprise charges. Just a good trip and a tired, happy me. Yves walked us to our room personally because the lift was out. who does that anymore. £89 train. Clean carriage. Quiet row. Slept.
booked twice, same price, same chill vibe. the app just works.
lol booked the $312 all-in deal on a whim and ended up having the best bank holiday of my life.
$44 shuttle in October felt like a steal and the lobby was dead empty at check-in. Mid trip? Nope. Best one yet tbh.
didn't expect a free breakfast and got one. great start to the day. Simone's note on the pillow? Yeah I kept it. small thing, big win.
Showed up alot earlier than my ride needed and they still took me in without a word.