ISSUE 048 · SATURDAY, OCT 16, 2021
Home/Retail Beat/Sephora

Sephora

On the record

Beauty, cosmetics and skincare

Retail BeatSan Francisco, USsephora.com
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The record

821 dispatches on file

Sangeeta PalOn the record
Filed Oct 14, 2021
4 / 5

Legit.

Legit obsessed. Opened the box and the sweater actually looked like the photos, no weird lighting trick or saggy knit. Customer service answered in 4 minutes on a Sunday night, which, come on.

Rakesh MallickOn the record
Filed Oct 13, 2021
5 / 5

Made my week

Opened the box and the sweater actually looked like the photos, no weird lighting trick or saggy knit.

Lan Hua
Filed Oct 11, 2021
5 / 5

Return was painless

the woman on the chat, Zara, found me a coupon code i didnt even know existed and shaved another 15 off

Qiao HuOn the record
Filed Oct 9, 2021
4 / 5

Stellar for the price

Shipping was free over $35 which honestly saved me from checkout rage.

Aditya SharmaOn the record
Filed Oct 7, 2021
1 / 5

Cheap for a reason

Avoid at all costs if you actually need the thing by a date, mine was two weeks late with zero updates. Packaging was a thin plastic sleeve and the item inside had a crack running the whole length of it.

Myra NairOn the record
Filed Oct 6, 2021
1 / 5

Mid at best

I've bought cheap stuff before but this is the first time something arrived literally broken in half. Markup is insane for what you get, I found the exact same thing on another site for $19 cheaper and it shipped faster.

Pranav LahiriOn the record
Filed Oct 4, 2021
5 / 5

10/10 reorder

Slaps.

Nandita PatelOn the record
Filed Oct 2, 2021
2 / 5

Support ghosted me

Thier tracking page lied to me for six days straight saying out for delivery when the package hadn't even left the warehouse.

Xiao Jiang
Filed Sep 30, 2021
3 / 5

Quality dipped

Mid. returns portal is a nightmare, took 3 tries to even get a label and then another 18 days to see my $62 back

Peng PangOn the record
Filed Sep 28, 2021
5 / 5

Hoodie has real pockets

No shipping surprise this time, the number at checkout matched the number on my card, revolutionary. Had a question about a stain on the suede boots and they sent a care kit for free, no haggling.

Yumi YamashitaOn the record
Filed Sep 27, 2021
5 / 5

Price match no fuss

Scored a jacket in the final-sale bin for $34 and three people stopped me to ask where it was from. Fit was perfect out of the bag, no need to wash and pray.

Shun NagataOn the record
Filed Sep 25, 2021
4 / 5

Coming back for more

Mid-tier price, top-tier fit. Shocked how good the fabric feels for the money, like it's got weight to it.

Ichiro Nakajima
Filed Sep 23, 2021
5 / 5

Hira saved me 15 bucks

Customer service answered in 4 minutes on a Sunday night, which, come on. order landed in 3 days flat with a hand-written thank-you note tucked under the tissue paper, who does that anymore

Yoshiko TakahashiOn the record
Filed Sep 21, 2021
2 / 5

Just garbage

Charged me twice, saw it on my card the next morning, took four emails to get the duplicate reversed. Paid $212 total for something that showed up looking like it fell off a truck and the box was already open.

Ran RanOn the record
Filed Sep 20, 2021
4 / 5

Worth every penny

Shocked how good the fabric feels for the money, like it's got weight to it. Picked up two tees and a hoodie for under 60 and the hoodie has pockets deep enough for my phone, keys, and a snack.

Xiang LüOn the record
Filed Sep 18, 2021
4 / 5

Low-key floored

Returns are prepaid and the drop-off was a corner store two blocks away.

Chao DongfangOn the record
Filed Sep 16, 2021
3 / 5

Mixed bag honestly

Honestly? Fine. Got a solid pair of sneakers for $55 that I expected to be trash so bonus points there, but the laces snapped week two. Ordered three things, two showed up in a week and the third took 22 days with zero updates.

Heng CaoOn the record
Filed Sep 14, 2021
5 / 5

Shipping didn't gouge me

Delivery guy left it in the actual safe spot I picked instead of the middle of the driveway for once. the woman on the chat, Zara, found me a coupon code i didnt even know existed and shaved another 15 off Mid-tier price, top-tier fit.

Lijuan MuOn the record
Filed Sep 12, 2021
2 / 5

Thier sizing is a joke

Waited eleven days for a package that was supposed to be two-day and when it got here one of the two items was just missing. Had to pay customs on top of shipping which was never flagged at purchase, another $31 surprise at the door.

Shuang Ma
Filed Sep 11, 2021
3 / 5

Good price, slow boat

I'll give them this, their app is easy and the sales are legit, but good luck returning anything without a fight.

Jason WalkerOn the record
Filed Sep 9, 2021
5 / 5

Return was painless

honestly didn't expect much at this price point but the stitching is clean and the lining didn't bunch after two washes

Frank Morgan
Filed Sep 7, 2021
5 / 5

Stellar for the price

Fit was perfect out of the bag, no need to wash and pray.

Carl SullivanOn the record
Filed Sep 5, 2021
4 / 5

Sale bin gold

Checkout took maybe 40 seconds with Apple Pay, no account nonsense, no newsletter trap.

Dylan HarrisonOn the record
Filed Sep 4, 2021
4 / 5

Quality shocked me

Picked up two tees and a hoodie for under 60 and the hoodie has pockets deep enough for my phone, keys, and a snack. honestly didn't expect much at this price point but the stitching is clean and the lining didn't bunch after two washes Fit was perfect out of the bag, no need to wash and pray.

Margaret CohenOn the record
Filed Sep 2, 2021
5 / 5

10/10 reorder

10/10 would raid the sale section again. definately coming back for the winter drop, bookmarked already

Kathleen JohnsonOn the record
Filed Aug 31, 2021
5 / 5

Packaging done right

Tracking updated every few hours so I wasn't refreshing like a maniac at my door. Slaps.

Catherine Green
Filed Aug 29, 2021
4 / 5

Checkout in 40 seconds

the quality for £28 is kind of insane, feels like something i'd pay triple for in a mall Second order this month and both times the packaging was recyclable which my building actually picks up.

Megan CoxOn the record
Filed Aug 27, 2021
5 / 5

Hoodie has real pockets

Price dropped 12 bucks a week after I bought it and they refunded the difference without me asking... wild. Checkout took maybe 40 seconds with Apple Pay, no account nonsense, no newsletter trap. Fit was perfect out of the bag, no need to wash and pray.

Isabella SimmonsOn the record
Filed Aug 26, 2021
3 / 5

Fine for the price

Bought a €24 sweater on a Saturday drop thinking it was a steal and it kinda is, but the stitching on the sleeve is already pulling. Shipping promised 3 days, arrived day 9, box was crushed but the stuff inside was fine so whatever.

Jane Rossi
Filed Aug 24, 2021
5 / 5

Coming back for more

Second order this month and both times the packaging was recyclable which my building actually picks up. Grabbed the puffer at $36 shipped marked down from $120 and it's warmer than my old one that cost triple.

Reuben WeinsteinOn the record
Filed Aug 22, 2021
3 / 5

Would buy again, maybe

Ordered three things, two showed up in a week and the third took 22 days with zero updates. Price looked unreal untill I saw the $14 shipping tacked on at checkout, kinda ruined the vibe.

William AndersonOn the record
Filed Aug 20, 2021
4 / 5

No markup pain

Opened the box and the sweater actually looked like the photos, no weird lighting trick or saggy knit. 10/10 would raid the sale section again.

Brian Carter
Filed Aug 19, 2021
3 / 5

Fit ran small, ugh

The dress is cute. The zipper is garbage.

Brandon Bennett
Filed Aug 17, 2021
5 / 5

Low-key floored

Shipping was free over $35 which honestly saved me from checkout rage.

Peter GriffinOn the record
Filed Aug 15, 2021
3 / 5

Could be better

Half of what I got was great and the other half felt like dollar store stuff with a markup.

Caleb BrunoOn the record
Filed Aug 13, 2021
4 / 5

Shipping didn't gouge me

Sizing chart was dead accurate for once, the medium fit tts and I'm usually stuck between. the quality for £28 is kind of insane, feels like something i'd pay triple for in a mall

Lisa Donnelly
Filed Aug 11, 2021
4 / 5

Legit.

Slaps.

Sharon Thompson
Filed Aug 10, 2021
4 / 5

Made my week

order landed in 3 days flat with a hand-written thank-you note tucked under the tissue paper, who does that anymore Customer service answered in 4 minutes on a Sunday night, which, come on. Opened the box and the sweater actually looked like the photos, no weird lighting trick or saggy knit.

Rachel CollinsOn the record
Filed Aug 8, 2021
5 / 5

Return was painless

Grabbed the puffer at $36 shipped marked down from $120 and it's warmer than my old one that cost triple.

Evelyn RossOn the record
Filed Aug 6, 2021
3 / 5

Lol what sizing chart

Bought on sale so I can't complain too hard, full price I'd be writing a very different review.

Frances EllisOn the record
Filed Aug 4, 2021
5 / 5

Sale bin gold

Scored a jacket in the final-sale bin for $34 and three people stopped me to ask where it was from.

Kayla MeyerOn the record
Filed Aug 3, 2021
4 / 5

Quality shocked me

Mid-tier price, top-tier fit.

Fritz VanderbergOn the record
Filed Aug 1, 2021
5 / 5

10/10 reorder

Customer service answered in 4 minutes on a Sunday night, which, come on. order landed in 3 days flat with a hand-written thank-you note tucked under the tissue paper, who does that anymore

Michael Young
Filed Jul 30, 2021
4 / 5

Packaging done right

definately coming back for the winter drop, bookmarked already Legit obsessed. Mid-tier price, top-tier fit.

Andrew Cooper
Filed Jul 28, 2021
1 / 5

Cheap for a reason

the listing photo and the actual thing are not the same product idk how that's legal burned $89 and all I got was a stiff email saying my claim was "not eligible" with no explanation attached

Stephen BellOn the record
Filed Jul 26, 2021
5 / 5

Hoodie has real pockets

Returns are prepaid and the drop-off was a corner store two blocks away. the chunky loafers ran a half size small so i sized up and they're the most comfy shoes i own now, zero break in

Henry McDonald
Filed Jul 25, 2021
3 / 5

Quality dipped

sizing chart is a joke, i'm a medium everywhere else and the shirt fit like a crop top on a 6'1 guy

Bruce LevyOn the record
Filed Jul 23, 2021
1 / 5

Support ghosted me

Return label cost $12 which they never mentioned at checkout, so my $34 refund turned into $22 real quick.

Susan WilliamsOn the record
Filed Jul 21, 2021
4 / 5

Hira saved me 15 bucks

Made my week lol. Tracking updated every few hours so I wasn't refreshing like a maniac at my door.

Deborah AdamsOn the record
Filed Jul 19, 2021
3 / 5

Would buy again, maybe

paid $89 for boots that look like the pictures but weigh nothing and squeak when i walk lol