Ordered a size L, recieved a size S with the L tag stapled over the S tag, make it make sense. I've bought cheap stuff before but this is the first time something arrived literally broken in half.
The color on screen was a warm sand, what showed up was baby poop green, no exaggeration.
Nope. Thier tracking page lied to me for six days straight saying out for delivery when the package hadn't even left the warehouse.
I'll give them this, their app is easy and the sales are legit, but good luck returning anything without a fight. The woman on chat, Ingrid i think, actually helped me get a refund within 10 minutes which was a shock.
the chunky loafers ran a half size small so i sized up and they're the most comfy shoes i own now, zero break in
Delivery guy left it in the actual safe spot I picked instead of the middle of the driveway for once. Had a question about a stain on the suede boots and they sent a care kit for free, no haggling.
Made my week lol.
Got a birthday discount I forgot I signed up for, saved me $22 on the kettle I'd been eyeing since July. Legit obsessed.
honestly didn't expect much at this price point but the stitching is clean and the lining didn't bunch after two washes
Decent. spent $120 and got $70 worth of stuff and $50 worth of regret paid $89 for boots that look like the pictures but weigh nothing and squeak when i walk lol
Checkout took maybe 40 seconds with Apple Pay, no account nonsense, no newsletter trap. Shipping was free over $35 which honestly saved me from checkout rage.
Picked up two tees and a hoodie for under 60 and the hoodie has pockets deep enough for my phone, keys, and a snack. Returned a pair of jeans on Prime Day and the refund hit my card before I even got home from the drop-off. Returns are prepaid and the drop-off was a corner store two blocks away.
Scam.
Tracking updated every few hours so I wasn't refreshing like a maniac at my door.
the quality for £28 is kind of insane, feels like something i'd pay triple for in a mall order landed in 3 days flat with a hand-written thank-you note tucked under the tissue paper, who does that anymore Customer service answered in 4 minutes on a Sunday night, which, come on.
The jacket slaps for the price, the matching bag feels like a toy from a cereal box.
Had a question about a stain on the suede boots and they sent a care kit for free, no haggling.
Second order this month and both times the packaging was recyclable which my building actually picks up. Scored a jacket in the final-sale bin for $34 and three people stopped me to ask where it was from. No shipping surprise this time, the number at checkout matched the number on my card, revolutionary.
The dress is cute. The zipper is garbage. The jacket slaps for the price, the matching bag feels like a toy from a cereal box.
Opened the box and the sweater actually looked like the photos, no weird lighting trick or saggy knit. Customer service answered in 4 minutes on a Sunday night, which, come on.
the woman on the chat, Zara, found me a coupon code i didnt even know existed and shaved another 15 off
Shipping was free over $35 which honestly saved me from checkout rage.
Returned a pair of jeans on Prime Day and the refund hit my card before I even got home from the drop-off.
returns portal is a nightmare, took 3 tries to even get a label and then another 18 days to see my $62 back
Slaps.
order landed in 3 days flat with a hand-written thank-you note tucked under the tissue paper, who does that anymore
Grabbed the puffer at $36 shipped marked down from $120 and it's warmer than my old one that cost triple. Got a birthday discount I forgot I signed up for, saved me $22 on the kettle I'd been eyeing since July.
customer service rep hung up on me after telling me to hold on while she checked something, called back and got a new person who had no notes Return policy says 30 days but the clock apparently starts the day they ship not the day you get it, convenient.
Order got split into three shipments without asking me, one still hasn't arrived and the chat bot keeps looping me.
Mid-tier price, top-tier fit. Checkout took maybe 40 seconds with Apple Pay, no account nonsense, no newsletter trap.
Customer service answered in 4 minutes on a Sunday night, which, come on. Picked up two tees and a hoodie for under 60 and the hoodie has pockets deep enough for my phone, keys, and a snack.
definately coming back for the winter drop, bookmarked already 10/10 would raid the sale section again. Sizing chart was dead accurate for once, the medium fit tts and I'm usually stuck between.
Shocked how good the fabric feels for the money, like it's got weight to it.
Site said fit tts, I'm a medium forever, this ran small enough that my 11 year old niece grabbed it.
the chunky loafers ran a half size small so i sized up and they're the most comfy shoes i own now, zero break in Price dropped 12 bucks a week after I bought it and they refunded the difference without me asking... wild.
Fit tts on the jeans, totally wrong on the tee which ran small enough that my teenager stole it.
Made my week lol. Second order this month and both times the packaging was recyclable which my building actually picks up. Scored a jacket in the final-sale bin for $34 and three people stopped me to ask where it was from.
burned $89 and all I got was a stiff email saying my claim was "not eligible" with no explanation attached Markup is insane for what you get, I found the exact same thing on another site for $19 cheaper and it shipped faster.
honestly didn't expect much at this price point but the stitching is clean and the lining didn't bunch after two washes Opened the box and the sweater actually looked like the photos, no weird lighting trick or saggy knit.
Fit was perfect out of the bag, no need to wash and pray. the woman on the chat, Zara, found me a coupon code i didnt even know existed and shaved another 15 off order landed in 3 days flat with a hand-written thank-you note tucked under the tissue paper, who does that anymore
Checkout took maybe 40 seconds with Apple Pay, no account nonsense, no newsletter trap. Shipping was free over $35 which honestly saved me from checkout rage. the quality for £28 is kind of insane, feels like something i'd pay triple for in a mall
The 15.6" one in the photo is clearly not 15.6 inches, I measured, it's barely 13. Scam.
Scam. Return label cost $12 which they never mentioned at checkout, so my $34 refund turned into $22 real quick.
Fine print says final sale on anything over 40% off and that was buried three menus deep, lost $68. Waited eleven days for a package that was supposed to be two-day and when it got here one of the two items was just missing. Chatted with support for 22 minutes on Black Friday and the woman, Omara, told me to just reorder it at full price lol.
the quality for £28 is kind of insane, feels like something i'd pay triple for in a mall
Price dropped 12 bucks a week after I bought it and they refunded the difference without me asking... wild. Grabbed the puffer at $36 shipped marked down from $120 and it's warmer than my old one that cost triple.
Had a question about a stain on the suede boots and they sent a care kit for free, no haggling.
Packaging was a thin plastic sleeve and the item inside had a crack running the whole length of it. Opened a ticket on the 2nd, closed by them on the 9th with no reply, reopened it, same thing happened again.
Legit obsessed. Mid-tier price, top-tier fit. Had a question about a stain on the suede boots and they sent a care kit for free, no haggling.
Checkout upcharged me $9 for "handling" that was not shown anywhere until the final confirm button. Order got split into three shipments without asking me, one still hasn't arrived and the chat bot keeps looping me.