Jonas HornOn the record
Filed Jun 28, 2021
5 / 5
Finally a card that works
Transferred $4,200 to my mom on a Sunday night and it landed before she woke up, no sketchy hold.
Transferred $4,200 to my mom on a Sunday night and it landed before she woke up, no sketchy hold.
Closing on the house happened 9 days early because the loan officer actually answered emails.
I called about a weird $8.50 fee and the rep just reversed it, no fight, no manager escalation nothing.
Had my identity stolen month-end and the fraud team called me, not the other way around. Dispute on a $120 subscription I never signed up for was resolved in 48 hours, money back. They waived the wire transfer fee because I'm a long-time customer, didn't even have to ask twice.
Got approved for the auto loan in like 12 minutes at the loans desk, the agent was shook. Got pre-approved for the mortgage in a day and the rate lock held even when markets moved.
The branch on 5th was actually open at 6pm and the manager stayed late to notarize my docs.
APR came in at 6.1 which my credit union couldn't touch and the paperwork was done by Thursday.
Got pre-approved for the mortgage in a day and the rate lock held even when markets moved.
deposit cleared same day instead of the 3-5 business days nonsense I'm used to.
No minimum balance, no monthly fee, I pay zero to use my own money which is wild. Zelle to my brother in Dallas was instant and free, meanwhile my old bank charged $3 for the privilege. The woman at the counter, I think her name was Lara, stayed past close to help me with a stop payment.
They refunded a double charge from the taxi without me even having to upload a receipt. Closing on the house happened 9 days early because the loan officer actually answered emails.
Could be worse honestly.
Phone support picked up in 3 minutes which shocked me, then transferred me twice and nobody could actually fix the pending charge. Opened a savings account for the 4.2% APY and they dropped it to 3.1% within two months with a tiny email I almost missed. ATM network is fine in cities, pretty rough in rural areas, had to pay $4.50 three times last trip in Vermont.
The woman at the counter, I think her name was Lara, stayed past close to help me with a stop payment.
The chat agent definately knew what she was doing, fixed my joint account access in under 10 min. Rates on the HYSA bumped to 4.3% this month and nobody tried to hide it in fine print.
Was happy till I saw the $35 overdraft fee for being $4 short on a monday morning.
Zelle to my brother in Dallas was instant and free, meanwhile my old bank charged $3 for the privilege. Mobile check deposit worked on the first try with my cracked phone camera, miracle. APR came in at 6.1 which my credit union couldn't touch and the paperwork was done by Thursday.
Switched from my old bank in July and I'm honestly mad I waited this long lol. deposit cleared same day instead of the 3-5 business days nonsense I'm used to.
Travel insurance paid out $1,840 for a cancelled flight within a week, I almost fell over. My overdraft got waived twice this year because I asked nicely, try that at a big bank haha. Zelle to my brother in Dallas was instant and free, meanwhile my old bank charged $3 for the privilege.
Was expecting the usual runaround but the woman I spoke to, Marisol, actually knew her stuff. APR came in at 6.1 which my credit union couldn't touch and the paperwork was done by Thursday. Got pre-approved for the mortgage in a day and the rate lock held even when markets moved.
App is clean, no popups trying to sell me a credit card every time I check my balance. Was expecting the usual runaround but the woman I spoke to, Marisol, actually knew her stuff. Credit limit increase came through automatically after 6 months of on-time payments, no application.
My overdraft got waived twice this year because I asked nicely, try that at a big bank haha. Got approved for the auto loan in like 12 minutes at the loans desk, the agent was shook.
Hold music is literally the same 14 second loop and I counted because what else was I going to do for 51 minutes. Avoid.
Mobile check deposit worked on the first try with my cracked phone camera, miracle. I called about a weird $8.50 fee and the rep just reversed it, no fight, no manager escalation nothing.
Great. the app flagged a charge I didn't make at a gas station in Ohio and had a new card at my door Tuesday.
Rates on the HYSA bumped to 4.3% this month and nobody tried to hide it in fine print. Transferred $4,200 to my mom on a Sunday night and it landed before she woke up, no sketchy hold.
Credit limit increase came through automatically after 6 months of on-time payments, no application. The woman at the counter, I think her name was Lara, stayed past close to help me with a stop payment. Transferred $4,200 to my mom on a Sunday night and it landed before she woke up, no sketchy hold.
signed up on a Wednesday and the welcome bonus hit by Friday, no jumping through hoops.
Transferred $4,200 to my mom on a Sunday night and it landed before she woke up, no sketchy hold. They waived the wire transfer fee because I'm a long-time customer, didn't even have to ask twice.
Closing on the house happened 9 days early because the loan officer actually answered emails.
I called about a weird $8.50 fee and the rep just reversed it, no fight, no manager escalation nothing. No minimum balance, no monthly fee, I pay zero to use my own money which is wild.
Had my identity stolen month-end and the fraud team called me, not the other way around. Dispute on a $120 subscription I never signed up for was resolved in 48 hours, money back.
Got approved for the auto loan in like 12 minutes at the loans desk, the agent was shook. Got pre-approved for the mortgage in a day and the rate lock held even when markets moved.
They sent my new debit card to an address I moved out of in 2023 even though I updated it twice online. Fraud team called me from a number that looks exactly like a scammer and got mad when I hung up on them.
APR came in at 6.1 which my credit union couldn't touch and the paperwork was done by Thursday. The branch on 5th was actually open at 6pm and the manager stayed late to notarize my docs.
Got pre-approved for the mortgage in a day and the rate lock held even when markets moved. Travel insurance paid out $1,840 for a cancelled flight within a week, I almost fell over. Had my identity stolen month-end and the fraud team called me, not the other way around.
deposit cleared same day instead of the 3-5 business days nonsense I'm used to. Had my identity stolen month-end and the fraud team called me, not the other way around.
No minimum balance, no monthly fee, I pay zero to use my own money which is wild.
They refunded a double charge from the taxi without me even having to upload a receipt.
They waived the wire transfer fee because I'm a long-time customer, didn't even have to ask twice.
Lost my debit card on vacation and had a replacement at the hotel the next morning. signed up on a Wednesday and the welcome bonus hit by Friday, no jumping through hoops.
The woman at the counter, I think her name was Lara, stayed past close to help me with a stop payment.
The chat agent definately knew what she was doing, fixed my joint account access in under 10 min. Rates on the HYSA bumped to 4.3% this month and nobody tried to hide it in fine print.
the app flagged a charge I didn't make at a gas station in Ohio and had a new card at my door Tuesday.
Zelle to my brother in Dallas was instant and free, meanwhile my old bank charged $3 for the privilege. Mobile check deposit worked on the first try with my cracked phone camera, miracle.
Switched from my old bank in July and I'm honestly mad I waited this long lol.
Travel insurance paid out $1,840 for a cancelled flight within a week, I almost fell over. My overdraft got waived twice this year because I asked nicely, try that at a big bank haha.
Was expecting the usual runaround but the woman I spoke to, Marisol, actually knew her stuff.
App is clean, no popups trying to sell me a credit card every time I check my balance. Was expecting the usual runaround but the woman I spoke to, Marisol, actually knew her stuff.
My overdraft got waived twice this year because I asked nicely, try that at a big bank haha. Got approved for the auto loan in like 12 minutes at the loans desk, the agent was shook.