Conor WrightOn the record
Filed Jun 21, 2021
1 / 5
Took my money, lost my patience
Fraud team called me from a number that looks exactly like a scammer and got mad when I hung up on them.
Fraud team called me from a number that looks exactly like a scammer and got mad when I hung up on them.
App is okay, website is better, thier chat bot is useless and loops you forever before letting you talk to a human. Cashback is fine but the 1.5% they advertise is actually tiered and I didn't realize untill my statement showed $18 instead of the $80 I expected. Decent.
The branch on 5th was actually open at 6pm and the manager stayed late to notarize my docs. Credit limit increase came through automatically after 6 months of on-time payments, no application.
APR came in at 6.1 which my credit union couldn't touch and the paperwork was done by Thursday. My overdraft got waived twice this year because I asked nicely, try that at a big bank haha.
Got pre-approved for the mortgage in a day and the rate lock held even when markets moved.
deposit cleared same day instead of the 3-5 business days nonsense I'm used to.
Mid.
They refunded a double charge from the taxi without me even having to upload a receipt. Closing on the house happened 9 days early because the loan officer actually answered emails.
They waived the wire transfer fee because I'm a long-time customer, didn't even have to ask twice. Great. Closing on the house happened 9 days early because the loan officer actually answered emails.
Lost my debit card on vacation and had a replacement at the hotel the next morning. Was expecting the usual runaround but the woman I spoke to, Marisol, actually knew her stuff.
The woman at the counter, I think her name was Lara, stayed past close to help me with a stop payment. The chat agent definately knew what she was doing, fixed my joint account access in under 10 min.
They sent my new debit card to an address I moved out of in 2023 even though I updated it twice online. Called support, waited 38 minutes, got hung up on, called back, waited another 22, ugh.
the app flagged a charge I didn't make at a gas station in Ohio and had a new card at my door Tuesday. Got approved for the auto loan in like 12 minutes at the loans desk, the agent was shook.
Zelle to my brother in Dallas was instant and free, meanwhile my old bank charged $3 for the privilege. signed up on a Wednesday and the welcome bonus hit by Friday, no jumping through hoops.
Switched from my old bank in July and I'm honestly mad I waited this long lol.
Travel insurance paid out $1,840 for a cancelled flight within a week, I almost fell over.
Was expecting the usual runaround but the woman I spoke to, Marisol, actually knew her stuff.
App is clean, no popups trying to sell me a credit card every time I check my balance. Got pre-approved for the mortgage in a day and the rate lock held even when markets moved.
My overdraft got waived twice this year because I asked nicely, try that at a big bank haha. I called about a weird $8.50 fee and the rep just reversed it, no fight, no manager escalation nothing. Got pre-approved for the mortgage in a day and the rate lock held even when markets moved.
The chatbot is useless and the human it hands you off to has to ask every question again from zero.
Mobile check deposit worked on the first try with my cracked phone camera, miracle. App is clean, no popups trying to sell me a credit card every time I check my balance.
Great. the app flagged a charge I didn't make at a gas station in Ohio and had a new card at my door Tuesday.
Rates on the HYSA bumped to 4.3% this month and nobody tried to hide it in fine print. They refunded a double charge from the taxi without me even having to upload a receipt. the app flagged a charge I didn't make at a gas station in Ohio and had a new card at my door Tuesday.
Overdraft of $2.14 cost me a $38 fee that posted before the deposit they already had pending, make it make sense. Honestly feels like they want you to leave so they don't have to serve you.
signed up on a Wednesday and the welcome bonus hit by Friday, no jumping through hoops.
Transferred $4,200 to my mom on a Sunday night and it landed before she woke up, no sketchy hold.
Closing on the house happened 9 days early because the loan officer actually answered emails. Travel insurance paid out $1,840 for a cancelled flight within a week, I almost fell over.
Honestly feels like they want you to leave so they don't have to serve you. Branch closed at 4pm sharp while I was standing at the door at 3:58 and the manager waved me away.
Travel insurance thru them paid out for my delayed flight in Dublin which was unexpected, then they denied the baggage portion for no clear reason.
App is okay, website is better, thier chat bot is useless and loops you forever before letting you talk to a human. Cashback is fine but the 1.5% they advertise is actually tiered and I didn't realize untill my statement showed $18 instead of the $80 I expected.
The branch on 5th was actually open at 6pm and the manager stayed late to notarize my docs.
APR came in at 6.1 which my credit union couldn't touch and the paperwork was done by Thursday. My overdraft got waived twice this year because I asked nicely, try that at a big bank haha. Lost my debit card on vacation and had a replacement at the hotel the next morning.
Got pre-approved for the mortgage in a day and the rate lock held even when markets moved.
deposit cleared same day instead of the 3-5 business days nonsense I'm used to. They waived the wire transfer fee because I'm a long-time customer, didn't even have to ask twice. I called about a weird $8.50 fee and the rep just reversed it, no fight, no manager escalation nothing.
No minimum balance, no monthly fee, I pay zero to use my own money which is wild.
Insurance claim took 47 days to deny and the reason given doesnt even match my policy document.
They waived the wire transfer fee because I'm a long-time customer, didn't even have to ask twice. Great.
Lost my debit card on vacation and had a replacement at the hotel the next morning. Was expecting the usual runaround but the woman I spoke to, Marisol, actually knew her stuff. They refunded a double charge from the taxi without me even having to upload a receipt.
The woman at the counter, I think her name was Lara, stayed past close to help me with a stop payment. The chat agent definately knew what she was doing, fixed my joint account access in under 10 min. Was expecting the usual runaround but the woman I spoke to, Marisol, actually knew her stuff.
The chat agent definately knew what she was doing, fixed my joint account access in under 10 min. No minimum balance, no monthly fee, I pay zero to use my own money which is wild.
Opened a savings account for the 4.2% APY and they dropped it to 3.1% within two months with a tiny email I almost missed.
Zelle to my brother in Dallas was instant and free, meanwhile my old bank charged $3 for the privilege. signed up on a Wednesday and the welcome bonus hit by Friday, no jumping through hoops.
Switched from my old bank in July and I'm honestly mad I waited this long lol. Dispute on a $120 subscription I never signed up for was resolved in 48 hours, money back.
Travel insurance paid out $1,840 for a cancelled flight within a week, I almost fell over. Switched from my old bank in July and I'm honestly mad I waited this long lol. deposit cleared same day instead of the 3-5 business days nonsense I'm used to.
Was expecting the usual runaround but the woman I spoke to, Marisol, actually knew her stuff. Lost my debit card on vacation and had a replacement at the hotel the next morning. Switched from my old bank in July and I'm honestly mad I waited this long lol.
App is clean, no popups trying to sell me a credit card every time I check my balance.
My overdraft got waived twice this year because I asked nicely, try that at a big bank haha. I called about a weird $8.50 fee and the rep just reversed it, no fight, no manager escalation nothing.
signed up for the premium tier for lounge access and most of the lounges in my city aren't even covered anymore, kinda bait and switch.
Mobile check deposit worked on the first try with my cracked phone camera, miracle.
Great.