The branch on 5th was actually open at 6pm and the manager stayed late to notarize my docs. APR came in at 6.1 which my credit union couldn't touch and the paperwork was done by Thursday.
Zelle to my brother in Dallas was instant and free, meanwhile my old bank charged $3 for the privilege.
I asked three times for a payoff letter on my car loan and recieved three different numbers, all wrong.
They refunded a double charge from the taxi without me even having to upload a receipt. No minimum balance, no monthly fee, I pay zero to use my own money which is wild. The chat agent definately knew what she was doing, fixed my joint account access in under 10 min.
My overdraft got waived twice this year because I asked nicely, try that at a big bank haha. They refunded a double charge from the taxi without me even having to upload a receipt.
Got approved for the auto loan in like 12 minutes at the loans desk, the agent was shook. They waived the wire transfer fee because I'm a long-time customer, didn't even have to ask twice. Zelle to my brother in Dallas was instant and free, meanwhile my old bank charged $3 for the privilege.
the app flagged a charge I didn't make at a gas station in Ohio and had a new card at my door Tuesday. Lost my debit card on vacation and had a replacement at the hotel the next morning.
Credit limit increase came through automatically after 6 months of on-time payments, no application. The woman at the counter, I think her name was Lara, stayed past close to help me with a stop payment. Travel insurance paid out $1,840 for a cancelled flight within a week, I almost fell over.
The chatbot is useless and the human it hands you off to has to ask every question again from zero. Never again.
App is clean, no popups trying to sell me a credit card every time I check my balance. the app flagged a charge I didn't make at a gas station in Ohio and had a new card at my door Tuesday.
Had my identity stolen month-end and the fraud team called me, not the other way around.
The chat agent definately knew what she was doing, fixed my joint account access in under 10 min. Switched from my old bank in July and I'm honestly mad I waited this long lol.
Rates on the HYSA bumped to 4.3% this month and nobody tried to hide it in fine print.
deposit cleared same day instead of the 3-5 business days nonsense I'm used to.
The 15 digit case number they gave me doesnt even exist in their own system, I checked twice. Scam alert. The woman on chat named Priya was polite but told me five different things in ten minutes which is somehow worse than being rude.
I called about a weird $8.50 fee and the rep just reversed it, no fight, no manager escalation nothing. My overdraft got waived twice this year because I asked nicely, try that at a big bank haha.
The woman at the counter, I think her name was Lara, stayed past close to help me with a stop payment. Dispute on a $120 subscription I never signed up for was resolved in 48 hours, money back. signed up on a Wednesday and the welcome bonus hit by Friday, no jumping through hoops.
Great. Mobile check deposit worked on the first try with my cracked phone camera, miracle. Transferred $4,200 to my mom on a Sunday night and it landed before she woke up, no sketchy hold.
Cashback is fine but the 1.5% they advertise is actually tiered and I didn't realize untill my statement showed $18 instead of the $80 I expected. Opened a checking account on a Tuesday and it took 22 minutes just to verify my ID, which is wild for a bank that advertises instant signup.
Travel insurance paid out $1,840 for a cancelled flight within a week, I almost fell over.
Closing on the house happened 9 days early because the loan officer actually answered emails.
Lost my debit card on vacation and had a replacement at the hotel the next morning. signed up on a Wednesday and the welcome bonus hit by Friday, no jumping through hoops.
Mobile check deposit worked on the first try with my cracked phone camera, miracle. Transferred $4,200 to my mom on a Sunday night and it landed before she woke up, no sketchy hold. The branch on 5th was actually open at 6pm and the manager stayed late to notarize my docs.
The app logs me out every 90 seconds and the fingerprint login just stopped working last month with no update notes. Fee structure is written like it was designed to confuse you and I pay a bank for that privilege.
Switched from my old bank in July and I'm honestly mad I waited this long lol. I called about a weird $8.50 fee and the rep just reversed it, no fight, no manager escalation nothing.
App is okay, website is better, thier chat bot is useless and loops you forever before letting you talk to a human. Mid. Decent.
Was happy till I saw the $35 overdraft fee for being $4 short on a monday morning.
Dispute on a $120 subscription I never signed up for was resolved in 48 hours, money back. The branch on 5th was actually open at 6pm and the manager stayed late to notarize my docs.
The branch on 5th was actually open at 6pm and the manager stayed late to notarize my docs. APR came in at 6.1 which my credit union couldn't touch and the paperwork was done by Thursday. They waived the wire transfer fee because I'm a long-time customer, didn't even have to ask twice.
Zelle to my brother in Dallas was instant and free, meanwhile my old bank charged $3 for the privilege.
signed up on a Wednesday and the welcome bonus hit by Friday, no jumping through hoops. deposit cleared same day instead of the 3-5 business days nonsense I'm used to.
They refunded a double charge from the taxi without me even having to upload a receipt. No minimum balance, no monthly fee, I pay zero to use my own money which is wild. The chat agent definately knew what she was doing, fixed my joint account access in under 10 min.
Fraud team called me from a number that looks exactly like a scammer and got mad when I hung up on them.
Got approved for the auto loan in like 12 minutes at the loans desk, the agent was shook.
Opened a savings account for the 4.2% APY and they dropped it to 3.1% within two months with a tiny email I almost missed.
Loan rate was okay, not amazing, and the loan officer named Marcus was helpful but the underwriting took 11 days when they promised 5. Could be worse honestly.
No minimum balance, no monthly fee, I pay zero to use my own money which is wild. The chat agent definately knew what she was doing, fixed my joint account access in under 10 min. Was expecting the usual runaround but the woman I spoke to, Marisol, actually knew her stuff.
The chatbot is useless and the human it hands you off to has to ask every question again from zero.
The woman on chat named Priya was polite but told me five different things in ten minutes which is somehow worse than being rude. Overdraft of $2.14 cost me a $38 fee that posted before the deposit they already had pending, make it make sense.
Their insurance covers alot of stuff on paper but when I actually claimed for a cracked windshield it took 6 weeks to get $280 back.
Dispute worked for a $240 duplicate charge but it took 47 days and I had to call three times just to check status. Decent. ugh the fraud alerts are so trigger happy, three declines in Lisbon last month and none of it was actually sketchy.
deposit cleared same day instead of the 3-5 business days nonsense I'm used to.
Was expecting the usual runaround but the woman I spoke to, Marisol, actually knew her stuff. App is clean, no popups trying to sell me a credit card every time I check my balance.
I called about a weird $8.50 fee and the rep just reversed it, no fight, no manager escalation nothing. My overdraft got waived twice this year because I asked nicely, try that at a big bank haha. Credit limit increase came through automatically after 6 months of on-time payments, no application.
The woman at the counter, I think her name was Lara, stayed past close to help me with a stop payment. Dispute on a $120 subscription I never signed up for was resolved in 48 hours, money back. signed up on a Wednesday and the welcome bonus hit by Friday, no jumping through hoops.
Great. Mobile check deposit worked on the first try with my cracked phone camera, miracle.
Got pre-approved for the mortgage in a day and the rate lock held even when markets moved. Great.
my dispute got closed with no explanation and when I asked why they told me to refile from scratch.
Closing on the house happened 9 days early because the loan officer actually answered emails.
Hold music is literally the same 14 second loop and I counted because what else was I going to do for 51 minutes. Insurance claim took 47 days to deny and the reason given doesnt even match my policy document. I asked three times for a payoff letter on my car loan and recieved three different numbers, all wrong.