ISSUE 048 · SATURDAY, OCT 16, 2021
Home/Retail Beat/Best Buy

Best Buy

On the record

Electronics big-box retailer

Retail BeatRichfield, USbestbuy.com
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The record

1,210 dispatches on file

Augustin Vincent
Filed Jul 31, 2021
5 / 5

Stellar for the price

Picked up two tees and a hoodie for under 60 and the hoodie has pockets deep enough for my phone, keys, and a snack. the chunky loafers ran a half size small so i sized up and they're the most comfy shoes i own now, zero break in order landed in 3 days flat with a hand-written thank-you note tucked under the tissue paper, who does that anymore

Lucas LecomteOn the record
Filed Jul 30, 2021
5 / 5

Price match no fuss

Customer service answered in 4 minutes on a Sunday night, which, come on. Delivery guy left it in the actual safe spot I picked instead of the middle of the driveway for once.

Ida Gundersen
Filed Jul 29, 2021
1 / 5

Just garbage

Checkout upcharged me $9 for "handling" that was not shown anywhere until the final confirm button.

Erik SolbergOn the record
Filed Jul 28, 2021
4 / 5

10/10 reorder

honestly didn't expect much at this price point but the stitching is clean and the lining didn't bunch after two washes Got a birthday discount I forgot I signed up for, saved me $22 on the kettle I'd been eyeing since July.

Arvid RasmussenOn the record
Filed Jul 27, 2021
5 / 5

No markup pain

No shipping surprise this time, the number at checkout matched the number on my card, revolutionary. honestly didn't expect much at this price point but the stitching is clean and the lining didn't bunch after two washes

Stina Mikkelsen
Filed Jul 25, 2021
4 / 5

Return was painless

Had a question about a stain on the suede boots and they sent a care kit for free, no haggling. Fit was perfect out of the bag, no need to wash and pray.

Mattias MøllerOn the record
Filed Jul 24, 2021
5 / 5

Hoodie has real pockets

Delivery guy left it in the actual safe spot I picked instead of the middle of the driveway for once.

Signe PoulsenOn the record
Filed Jul 23, 2021
5 / 5

Fit tts, finally

Slaps. Picked up two tees and a hoodie for under 60 and the hoodie has pockets deep enough for my phone, keys, and a snack.

Véronique RobertOn the record
Filed Jul 22, 2021
1 / 5

Support ghosted me

Fine print says final sale on anything over 40% off and that was buried three menus deep, lost $68. Opened a ticket on the 2nd, closed by them on the 9th with no reply, reopened it, same thing happened again.

Tristan VerdierOn the record
Filed Jul 21, 2021
5 / 5

Hira saved me 15 bucks

Shocked how good the fabric feels for the money, like it's got weight to it. Tracking updated every few hours so I wasn't refreshing like a maniac at my door.

Gabriel Colin
Filed Jul 19, 2021
4 / 5

Made my week

Shipping was free over $35 which honestly saved me from checkout rage. the quality for £28 is kind of insane, feels like something i'd pay triple for in a mall

Amélie FrançoisOn the record
Filed Jul 18, 2021
5 / 5

Checkout in 40 seconds

Checkout took maybe 40 seconds with Apple Pay, no account nonsense, no newsletter trap.

Côme LesageOn the record
Filed Jul 17, 2021
5 / 5

Low-key floored

Mid-tier price, top-tier fit. Had a question about a stain on the suede boots and they sent a care kit for free, no haggling.

Raphaël LemaireOn the record
Filed Jul 16, 2021
5 / 5

Sale bin gold

Legit obsessed. Second order this month and both times the packaging was recyclable which my building actually picks up.

Stefan SöderbergOn the record
Filed Jul 15, 2021
4 / 5

Coming back for more

Got a birthday discount I forgot I signed up for, saved me $22 on the kettle I'd been eyeing since July.

Alma BlomqvistOn the record
Filed Jul 13, 2021
5 / 5

Legit.

Grabbed the puffer at $36 shipped marked down from $120 and it's warmer than my old one that cost triple. Opened the box and the sweater actually looked like the photos, no weird lighting trick or saggy knit.

Arthur MasseOn the record
Filed Jul 12, 2021
5 / 5

Packaging done right

Price dropped 12 bucks a week after I bought it and they refunded the difference without me asking... wild. the woman on the chat, Zara, found me a coupon code i didnt even know existed and shaved another 15 off

Mélanie Royer
Filed Jul 11, 2021
4 / 5

Worth every penny

the chunky loafers ran a half size small so i sized up and they're the most comfy shoes i own now, zero break in Shipping was free over $35 which honestly saved me from checkout rage.

Yanis DumasOn the record
Filed Jul 10, 2021
5 / 5

Stellar for the price

Sizing chart was dead accurate for once, the medium fit tts and I'm usually stuck between.

Adam LambertOn the record
Filed Jul 9, 2021
4 / 5

Price match no fuss

10/10 would raid the sale section again.

Reuben LloydOn the record
Filed Jul 7, 2021
4 / 5

Shipping didn't gouge me

definately coming back for the winter drop, bookmarked already

Mairead ReidOn the record
Filed Jul 6, 2021
5 / 5

10/10 reorder

the woman on the chat, Zara, found me a coupon code i didnt even know existed and shaved another 15 off

Olivia Mulligan
Filed Jul 5, 2021
5 / 5

No markup pain

Fit was perfect out of the bag, no need to wash and pray. Grabbed the puffer at $36 shipped marked down from $120 and it's warmer than my old one that cost triple.

Daniel MooreOn the record
Filed Jul 4, 2021
5 / 5

Return was painless

Scored a jacket in the final-sale bin for $34 and three people stopped me to ask where it was from.

Eilidh Hughes
Filed Jul 3, 2021
5 / 5

Hoodie has real pockets

Second order this month and both times the packaging was recyclable which my building actually picks up. Scored a jacket in the final-sale bin for $34 and three people stopped me to ask where it was from.

Diarmuid RossOn the record
Filed Jul 1, 2021
5 / 5

Fit tts, finally

Made my week lol.

Leo DavisOn the record
Filed Jun 30, 2021
4 / 5

Quality shocked me

order landed in 3 days flat with a hand-written thank-you note tucked under the tissue paper, who does that anymore Customer service answered in 4 minutes on a Sunday night, which, come on.

Harper Powell
Filed Jun 29, 2021
1 / 5

Returned it. Lost shipping both ways

Opened a ticket on the 2nd, closed by them on the 9th with no reply, reopened it, same thing happened again. Reviews on the product page are definately filtered because mine saying one star never showed up and that was three weeks ago.

Conor RichardsOn the record
Filed Jun 28, 2021
5 / 5

Made my week

Returns are prepaid and the drop-off was a corner store two blocks away. Shocked how good the fabric feels for the money, like it's got weight to it.

Imogen PalmerOn the record
Filed Jun 27, 2021
5 / 5

Checkout in 40 seconds

Returned a pair of jeans on Prime Day and the refund hit my card before I even got home from the drop-off.

Ella McCarthy
Filed Jun 25, 2021
1 / 5

Mid at best

Charged me twice, saw it on my card the next morning, took four emails to get the duplicate reversed.

Dylan RobertsOn the record
Filed Jun 24, 2021
5 / 5

Sale bin gold

Customer service answered in 4 minutes on a Sunday night, which, come on.

Catriona SheridanOn the record
Filed Jun 23, 2021
4 / 5

Coming back for more

Opened the box and the sweater actually looked like the photos, no weird lighting trick or saggy knit.

Iwan TurnerOn the record
Filed Jun 22, 2021
5 / 5

Legit.

honestly didn't expect much at this price point but the stitching is clean and the lining didn't bunch after two washes

Archie GibsonOn the record
Filed Jun 20, 2021
1 / 5

ugh what a letdown

Packaging was a thin plastic sleeve and the item inside had a crack running the whole length of it. $120 for a jacket that smells like it was stored next to gasoline, had to wash it twice before I could even try it on.

Orla Phillips
Filed Jun 19, 2021
4 / 5

Worth every penny

Had a question about a stain on the suede boots and they sent a care kit for free, no haggling. Fit was perfect out of the bag, no need to wash and pray. the woman on the chat, Zara, found me a coupon code i didnt even know existed and shaved another 15 off

Cian HumphreysOn the record
Filed Jun 18, 2021
5 / 5

Stellar for the price

Delivery guy left it in the actual safe spot I picked instead of the middle of the driveway for once.

Charlie O'ConnorOn the record
Filed Jun 17, 2021
4 / 5

Price match no fuss

Slaps.

Matilda WilliamsOn the record
Filed Jun 16, 2021
4 / 5

Shipping didn't gouge me

Tracking updated every few hours so I wasn't refreshing like a maniac at my door.

Cillian DalyOn the record
Filed Jun 14, 2021
4 / 5

10/10 reorder

Shocked how good the fabric feels for the money, like it's got weight to it. Tracking updated every few hours so I wasn't refreshing like a maniac at my door.

Rhian Wood
Filed Jun 13, 2021
2 / 5

Pass.

The 15.6" one in the photo is clearly not 15.6 inches, I measured, it's barely 13. Waited eleven days for a package that was supposed to be two-day and when it got here one of the two items was just missing.

Freya HendersonOn the record
Filed Jun 12, 2021
4 / 5

Return was painless

Checkout took maybe 40 seconds with Apple Pay, no account nonsense, no newsletter trap. Price dropped 12 bucks a week after I bought it and they refunded the difference without me asking... wild. honestly didn't expect much at this price point but the stitching is clean and the lining didn't bunch after two washes

Jacob Wallace
Filed Jun 11, 2021
5 / 5

Hoodie has real pockets

Mid-tier price, top-tier fit.

Eimear HowellOn the record
Filed Jun 10, 2021
5 / 5

Fit tts, finally

Legit obsessed. Second order this month and both times the packaging was recyclable which my building actually picks up.

Owain Reed
Filed Jun 8, 2021
5 / 5

Quality shocked me

Got a birthday discount I forgot I signed up for, saved me $22 on the kettle I'd been eyeing since July.

Finley HolmesOn the record
Filed Jun 7, 2021
5 / 5

Hira saved me 15 bucks

Grabbed the puffer at $36 shipped marked down from $120 and it's warmer than my old one that cost triple. Opened the box and the sweater actually looked like the photos, no weird lighting trick or saggy knit. Checkout took maybe 40 seconds with Apple Pay, no account nonsense, no newsletter trap.

Caoimhe Lynch
Filed Jun 6, 2021
5 / 5

Made my week

Price dropped 12 bucks a week after I bought it and they refunded the difference without me asking... wild.

Declan RobinsonOn the record
Filed Jun 5, 2021
5 / 5

Checkout in 40 seconds

the chunky loafers ran a half size small so i sized up and they're the most comfy shoes i own now, zero break in

Jack StewartOn the record
Filed Jun 4, 2021
4 / 5

Low-key floored

Sizing chart was dead accurate for once, the medium fit tts and I'm usually stuck between.

Alice MorrisOn the record
Filed Jun 2, 2021
5 / 5

Sale bin gold

10/10 would raid the sale section again.